Sending a confidential or sensitive email message to the Finnish Border Guard.
The Finnish Border Guard uses a secure email service. Via the secure email service, you can send the Finnish Border Guard email messages containing confidential or sensitive information, as well as receive such email messages from us. Please do not send, for instance, your social security number or documents containing a large number of personal data as a regular email or via an electronic form.
The use of the secure email service does not require software installations. In practise, only a link to the secure email message is provided.
An Internet browser is required for sending a secure email message. The use of the service requires that you register your email address in the service.
You will receive an email from [email protected] with the title ‘Rekisteröinti Rajan palveluun’ (Registration in the Finnish Border Guard’s service). The email contains a hyperlink. It you cannot find the email in your inbox, please check your spam folder.
Send your confidential or sensitive documents via the said hyperlink. The link is valid for 30 days, where after you need to re-enter your email address at https://securemail.raja.fi. Then, the system will send you a new link.
The instructions below will illustrate in more detail, with screen captures, how to send email messages to the Finnish Border Guard and receive email messages from us by using the secure email service.
1. After you have registered your email address at https://securemail.raja.fi, you will receive a confirmation link to the email address you provided (screen capture below). You will receive the email message from the address [email protected] under the title ‘Rekisteröinti Rajan palveluun’ (Registration in the Finnish Border Guard’s service). The confirmation link is valid for 30 days. Click on the personal link on the lower part of the message.
2. The link opens a form, which you can use to send us a secure email message. Fill in the fields ‘Recipient’ and ‘Subject’, write your message to us and attach possible appendices.
You can provide your contact information in the ‘Signature’ field. If you wish to receive an automatic receipt when the message is opened, please choose the ‘Request a return receipt’ checkbox.
When you are ready, select ‘Send’.
3. When you have sent the message, a confirmation message will appear on the browser window. You can save the message by choosing the desired file format and selecting ‘Save’.
1. A secure email message from the Finnish Border Guard arrives from [email protected]. Click on the blue link ‘Avaa viesti / Öppna meddelandet / Open message’. This will lead you to a new site.
2. The system will send a text message to your mobile phone containing a PIN code. Enter the code into the text field ‘PIN code’. Select ‘Continue’ and you will be able to read the secure email message. If you did not receive the PIN code in a few minutes, order it again by choosing ‘Order a PIN code’. If you are unable to open the message, please contact the sender.
