Contact information during COVID-19 pandemic

Information on our website:

• Guidelines for border traffic
• Q&A about the effects of COVID-19 on border traffic

Health safety instructions (e.g. quarantine, coronavirus tests):

In questions regarding health safety measures, such as quarantine, test and vaccination certificates, or coronavirus testing please turn to the health officials.

• The National Institute of Health and Welfare: Instructions for passengers and employees arriving in Finland

For citizens (in questions regarding border traffic):

• The Finnish Border Guard's citizen helpline: +358 295 420 100 (Monday to Friday between 8 a.m. to 4 p.m.)
• [email protected]
• Call charges to 0295 numbers
• The Finnish Border Guard's citizen helpline is receiving a high number of emails and inquiries and therefore the response time is longer than usual. Please check first the current travel restrictions on our homepage.

For media:

• +358 50 456 2862 (Monday to Friday between 8 a.m. to 4 p.m.)
• [email protected]