Contact information during the COVID-19 pandemic

Information on our website:

• Guidelines for border traffic
• Q&A about the effects of COVID-19 on border traffic
• Contact information of the border crossing points.

Health safety instructions (e.g. quarantine, coronavirus tests):

In questions regarding health safety measures, such as quarantine, test and vaccination certificates, or coronavirus testing please turn to the health officials.

• The National Institute of Health and Welfare: Instructions for passengers and employees arriving in Finland

For citizens (in questions regarding border traffic):

• The Finnish Border Guard's citizen helpline: +358 295 420 100 (Monday to Friday between 8 a.m. to 4 p.m.)
• [email protected]
• Call charges to 0295 numbers
• The Finnish Border Guard's citizen helpline is receiving a high number of emails and inquiries and therefore the response time is longer than usual. Please check first the current travel restrictions on our homepage.

If you need information about the Covid-virus, testing requirements, or quarantine, call the Corona-info telephone service: +358 295 535 535.

For media:

• +358 50 456 2862 (Monday to Friday between 8 a.m. to 4 p.m.)
• [email protected]