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Border Guard citizen helpline in high demand – several days’ wait for responses to enquiries on crossing borders

Publication date 8.7.2021 13.24 | Published in English on 12.7.2021 at 14.56
Press release

Travellers can expedite border inspections by making preparations of their own both before travelling, and immediately before the inspection at the border. The Finnish Border Guard primarily urges travellers to check the Border Guard website for instructions on crossing the border and to see if answers to questions can be found there.

As the volume of border traffic increases, inspection activities may suffer from occasional congestion, especially on Finland's land borders. Passengers can considerably speed up the inspections at the border by having the required documents and certificates available, and by filling in personal health information in advance in the electronic Finentry system (Laplandentry in Lapland)  before arriving for the border inspection. EU citizens are urged to download the EU Digital COVID certificate, which was introduced on 1 July 2021.

The Finnish Border Guard's citizen helpline, which applies to cross-border traffic, has been congested in recent times. The Finnish Border Guard does its best to respond to enquiries as quickly as possible, but because of the increase in volume, responding to e-mail questions and telephone calls can take several days. The Finnish Border Guard recommends checking current instructions for crossing the border as well as the responses to frequently asked questions on the Border Guard's website before contacting the citizen helpline.

Guidance on health safety measures for persons arriving in Finland and health safety instructions for travellers coming to Finland are given by the Finnish Institute for Health and Welfare (THL). 

Finnish Border Guard guidelines for expediting border inspections:

Before starting a trip:

  • Before you travel, make sure you meet the current guidelines and restrictions on travel to Finland. Current instructions can be found on the Finnish Border Guard website. On the page you can also find answers to frequently asked questions.
  •  Check the opening hours of the border crossing that you plan to use if you are planning to cross at a land border. Crossing the border is permitted only during the opening hours, as a rule. The opening hours of Finland's border crossings can be found on the Finnish Border Guard website. Information on the opening hours of the border crossings bordering the destination country is available from officials of the destination country.

Before arriving for the border inspection:

  • If you are a citizen of an EU country, download your EU Digital COVID certificate onto your mobile telephone. Take a paper version of the certificate with you as a backup.
  • Have your travel documents and other documents easily available.
  • Fill in the information required in the health inspection in the electronic Finentry system. In the Lapland Hospital District, the corresponding system is Laplandentry. Each member of a travelling party must supply their own information. 

At the border crossing:

  • Wait for your turn and follow the instructions and orders that are given.
  • Make sure that you have downloaded your EU Digital COVID certificate and filled health inspection information into the electronic system (Finentry / Laplandentry).

More information on the EU Digital COVID certificate:

COVID-19 Finnish Border Guard Raja – press release